Terms & Conditions

To place an order you have to register
Once you place your order online, you will receive confirmation by email
All orders will be debited or charged immediately
All deliveries are done through FASTWAY couriers and will be subject and charged accordingly, subject to charges of your area
All biltong is delivered with our own special packaging
All items are supplied in disposable containers
Delivery times are approximate only. Biltong may be delivered earlier than requested depending on delivery schedules
All items are subject to availability and may be substituted with a suitable equivalent
Cancellation of orders less than 12 hours prior to delivery will result in full payment of the order to be made.
All prices quoted inclusive of VAT.
Payment options accepted: Payment may be made via PAYFAST the details of which will be provided on request
All payments are made through PAYFAST.
Responsibility: Biltong Supply Co takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods
Country of domicile: This website is governed by the laws of South Africa and Biltong Supply Co chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or    communication of whatsoever nature
Variation: Biltong Supply Co may, in its sole discretion, change this agreement or any part thereof at any time without notice.
Company information: This website is run by Biltong Supply Co based in South Africa trading as Biltong Supply Co.

Refund Policy

Orders paid in full and cancelled 24 hours prior to delivery will be refunded in full.
Refunds will be made via EFT to the client within 5 working days of receiving the cancellation request.
No refunds will be issued for cancellations received on the day of scheduled delivery nor will refunds be issued for cancellations received less than 24 hours before delivery is scheduled.
No refunds will be issued for goods received in good condition and signed for.
If goods received by the client are not satisfactory according to the client, these can be returned to Biltong Supply Co and, upon inspection by Biltong Supply Co and upon Biltong Supply Co concurring that the goods are indeed not satisfactory, a new product will be issued to the client within 5 working days.
If, however, Biltong Supply Co deems the goods to be in a satisfactory condition, the goods will either be returned to the client at the client’s expense, alternatively the goods will be disposed of if the client no longer wishes to take delivery of the goods. No refund will be issued to the client in this regard.
Please ensure you check the package properly when Fastway couriers delivery your product for any irregularities.